Level 3 Digital Support Technician

Overview - Version 1.1

Notebook Assessment Services can assess the Level 3 Digital Support Technician apprenticeship, providing a personalised, flexible and responsive service that supports apprenticeship providers.

Technology can have a big say in your business success - if utilised effectively. That’s where a digital support technician comes in: they’re here to help team members maximise tech to its fullest potential, teaching and training and guiding your staff on the most productive ways of employing the tech your business uses. Learners can focus on Digital applications (using tech to support internal teams) or Digital service (supporting external users like customers and suppliers), depending on your needs.

ST0120 Version 1.0 / 1.1
LARS: 439

EPA price: £1,300

12 months minimum to gateway

EPA timeframe: 3 Months

Remote End Point Assessment

EQA Ofqual Grading: Pass/Merit/Distinction/Fail

- To go through gateway, the following criteria have to be met:
  - The apprentice has completed training covering the knowledge, skills and behaviour of the apprenticeship.
  - The apprentice has achieved English and mathematics at level 2.
  - The apprentice has completed a portfolio demonstrating all of the required knowledge, skills and behaviour of the apprenticeship.

The assessment approach for this standard has two methods:
- Knowledge Test
- Case Study presentation and interview.

- 40 Questions, 60 minutes for the Core
- 20 Questions, 30 minutes for the Specialisms

- - Digital Applications Technician
  - Digital Service Technician

- - Work-based scenario
  - 20 hours to prepare the presentation
  - 20-minute presentation to be delivered by the apprentice, followed by a 20-minute Q&A with the Independent End-Point Assessor (IEPA)
  - 20-minute break
  - 60-minute (+/- 10%) interview with the IEPA, informed by the Cast Study Presentation and the portfolio