Your Complete Guide to End-Point Assessment

Can I appeal an end-point assessment grade?

Yes, but only if you believe the grade was unfair, or the assessment process was faulty. You must make the…

Yes, but only if you believe the grade was unfair, or the assessment process was faulty. You must make the reason for your appeal clear when you submit an appeal request. 

Notebook Assessment Services works hard to make sure the grades we give accurately reflect an apprentice’s ability. We allow employers every opportunity to appeal a grade, but so far it’s never been necessary.

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What happens if my apprentices fails their EPA?

Gateway works to make sure your apprentice is ready to pass their EPA. However, if they fail, they can retake…

Gateway works to make sure your apprentice is ready to pass their EPA. However, if they fail, they can retake the assessment.

Between failing and retaking the EPA, the apprentice, employer and training provider work together to improve performance. This might include more training, or making time for more revision.

If your apprentice only fails one part of their assessment, they might be able the retake just that part. However, they must do this within the limited time stated in their assessment plan. If they take too long to retake the part they failed, they’ll need to retake the entire EPA.

The employer’s Apprenticeship Levy account can be used to cover the cost of retakes. If there isn’t enough money to cover the cost, the employer must pay for the retake instead.

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Who issues apprenticeship certificates?

The Institute for Apprenticeships issues all apprenticeship certificates. Each certificate states the: Apprenticeship title. Level. Specialism (if applicable). Date of…

The Institute for Apprenticeships issues all apprenticeship certificates.

Each certificate states the:

Apprenticeship title.

  • Level.
  • Specialism (if applicable).
  • Date of achievement.
  • Grade.
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When will my apprentice find out if they’ve passed?

Once the EPA has been marked and moderated, the results will be passed to the training provider. They then share…

Once the EPA has been marked and moderated, the results will be passed to the training provider. They then share those results with the employer and apprentice.

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How are end-point assessments quality assured?

Each apprenticeship standard has an External Quality Assurer. They’re responsible for confirming the quality and consistency of an EPAO. EPAOs…

Each apprenticeship standard has an External Quality Assurer. They’re responsible for confirming the quality and consistency of an EPAO.

EPAOs also have internal quality assurance. By standardising assessments and making sure they're properly marked, the EPAO guarantees a fair, accurate grade.

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How are end-point assessments graded?

EPAs are typically graded as Pass, Merit or Distinction. This encourages your apprentice to work hard on developing their skills,…

EPAs are typically graded as Pass, Merit or Distinction. This encourages your apprentice to work hard on developing their skills, and to strive for the highest possible grade.

You can find the criteria for meeting each grade in your assessment plan. Some plans don’t include a Merit grade.

Employers and training providers might be part of the assessment panel. However, the end-point assessor makes the final judgement for the grade.

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How are apprenticeships assessed?

There are many different apprenticeship assessment methods to test theoretical and practical learning. The methods chosen are those most relevant…

There are many different apprenticeship assessment methods to test theoretical and practical learning. The methods chosen are those most relevant to the job role. These are included in the assessment plan for each apprenticeship standard. EPA must include at least two forms of assessment.

Assessment methods might include:

  • An assessment of work output.
  • A case study.
  • An examination.
  • An interview.
  • A multiple-choice test.
  • A portfolio.
  • A practical assessment.
  • A presentation.
  • A professional discussion. 
  • A project
  • A question-and-answer session.
  • A showcase.
  • A situational judgement test.
  • A workplace observation
  • A written test of knowledge.
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What’s the apprenticeship Gateway?

In the last three months of training, the apprentice, employer and training provider decide whether the apprentice meets the requirements…

In the last three months of training, the apprentice, employer and training provider decide whether the apprentice meets the requirements of the apprenticeship standard. This process is called Gateway.

Gateway also lets the apprentice revise what they’ve learned, practice for their assessments, and build their portfolio. Their portfolio consists of evidence from their hands-on working experience that demonstrates the knowledge, skills and behaviours they’ve acquired. The apprenticeship assessment plan explains how their portfolio is graded. It’s also an excellent guide for what to include.

Once the apprentice passes through Gateway, their employer puts them forward for EPA. If the apprentice doesn’t pass Gateway, they can work with the training provider to improve, and resubmit their evidence.

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When can my apprentice take their end-point assessment?

EPA takes place once your apprentice has completed their training. Depending on the apprenticeship, training could take between one and…

EPA takes place once your apprentice has completed their training. Depending on the apprenticeship, training could take between one and six years.

Before taking their EPA, your apprentice must also achieve functional skills qualifications in maths, English and ICT. You can see the levels required in their apprenticeship standard.

To make sure your apprentice is ready for EPA, they first pass through the apprenticeship Gateway.

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What does my apprentice need to know to pass EPA?

To pass EPA, your apprentice must demonstrate the knowledge, skills and behaviours required by their apprenticeship standard. All apprenticeships have…

To pass EPA, your apprentice must demonstrate the knowledge, skills and behaviours required by their apprenticeship standard. All apprenticeships have their own apprenticeship standard.

Each apprenticeship standard is developed by a group of employers, training providers and industry authorities known as Apprenticeship Trailblazers. They’re also responsible for writing assessment plans, to make sure the EPA tests knowledge, skills and behaviours appropriate for each job role.

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When should I contract with an end-point assessment organisation?

You need to choose an EPAO at the start of your employee’s apprenticeship. Your training provider will contract with them…

You need to choose an EPAO at the start of your employee’s apprenticeship. Your training provider will contract with them on your behalf within the first three months of the apprenticeship.

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Why should I choose Notebook Assessment Services as my EPAO?

We’re already the EPAO of choice for some RAF and NHS apprenticeships, and there are many great reasons why we…

We’re already the EPAO of choice for some RAF and NHS apprenticeships, and there are many great reasons why we should be yours, too.

Choosing Notebook Assessment Services means choosing a qualified, experienced provider. We know what apprentices and employers need, and use this to make your EPA process straightforward and easy to understand.

What sets us apart from other EPAOs is our personalised approach to EPA management. Where other providers might treat you like a number in a database, we match you with a personal account manager for one-to-one guidance. Add to that our lightning-fast customer service and turnaround rates, and navigating your EPA couldn’t be simpler.

Our assessors also have a level of competence and sector knowledge not widely available among EPAOs. They’ve each spent many years in roles related to the apprenticeships they assess, and have the theoretical and practical skills needed to deliver reliable assessments.

We also:

  • Work closely with external quality assurance providers to guarantee fair, accurate assessments.
  • Provide a Secure Learning Portal to make uploading evidence and booking assessments easy.
  • Guarantee fair and transparent pricing, so you know you’re getting the right value for your money.

To see which assessments Notebook Assessment Services provides, take a look at our EPA assessment plans.

Or, if you’d like to contract with us right away, you can fill in our quick EPA enquiries form.

To get more information on what we can offer you, you can also:

  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call 0800 999 1482
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Can the training provider conduct the end-point assessment?

No, they can’t. An independent third party EPAO must conduct your EPA to ensure a fair, unbiased assessment. That way,…

No, they can’t. An independent third party EPAO must conduct your EPA to ensure a fair, unbiased assessment. That way, you can be confident your apprentice is fully prepared for their role.

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What’s an end-point assessment organisation (EPAO)?

An EPAO is an independent accrediting organisation licensed to carry out EPAs. Each EPAO must be approved by the Education…

An EPAO is an independent accrediting organisation licensed to carry out EPAs. Each EPAO must be approved by the Education and Skills Funding Agency. You can find all approved EPAOs on the Register of End-Point Assessment Organisations.

EPAs are delivered by a team of expert assessors from your chosen EPAO.

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Is funding available for end-point assessment?

If you pay into the Apprenticeship Levy, you can use your levy contributions to pay for EPA. If you don’t…

If you pay into the Apprenticeship Levy, you can use your levy contributions to pay for EPA.

If you don’t pay into the levy, you’ll pay a third of EPA costs. The Education and Skills Funding Agency will cover the rest. 

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How much does end-point assessment cost?

EPA usually costs 10-20% of the total cost of apprenticeship training. This cost is usually included in the amount you…

EPA usually costs 10-20% of the total cost of apprenticeship training. This cost is usually included in the amount you pay your training provider. You pay the provider, and then they pay for the EPA Organisation on your behalf. You still choose which EPA Organisation is best for you.

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How does end-point assessment work?

To find out more about how EPA works, take a look at our simple Your EPA Journey guide. It breaks…

To find out more about how EPA works, take a look at our simple Your EPA Journey guide. It breaks down the process into seven short steps.

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What is end-point assessment (EPA)?

EPA is the final stage of an apprenticeship. Here, your apprentice proves they’ve learned the knowledge, skills and behaviours outlined…

EPA is the final stage of an apprenticeship. Here, your apprentice proves they’ve learned the knowledge, skills and behaviours outlined in their apprenticeship standard.

By passing their EPA your apprentice proves they’re fully capable of doing their job.

To receive their apprenticeship certificate, your apprentice also needs to reach the required levels for maths, English and ICT. These are set out in their apprenticeship standard.

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The Colleges' Partnership is a not for profit joint venture company owned by Wiltshire College and Bridgwater and Taunton College.

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As a provider of Services, we may receive, process or store certain information, including personal information. Information may include information from the end points and other systems, tools or devices that Customers manage or monitor using our Services, and end user data related to individuals’ activities on Customer’s network and systems. It may also include event logs, end user information (such as IP address, email address and computer name), and other data where relevant to a support or service request. Notebook Assessment Services Ltd. is a data processor for customer data.

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your domain;

your IP address;

your date, time and duration of your visit;

your browser type;

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your page visits;

information from third parties;

other information about your computer or device; or

Internet traffic.

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the processing is necessary to perform a contract with you or take steps to enter into a contract at your request;

the processing is necessary for us to comply with a relevant legal obligation;

the processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or

you have consented to the processing.

We use the personal data we collect to:

conduct and develop our business with you and with others;

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Notebook Assessment Services Ltd. is a not for profit joint venture company owned by Wiltshire College and Bridgwater and Taunton College and we may share personal data with our affiliated businesses as part of our business operations and administration of the Services. We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our Services or the Sites. Notebook Assessment Services Ltd. may share your personal data with these affiliates and third parties to perform services that the third parties have been engaged by Notebook Assessment Services Ltd. to perform on Notebook Assessment Services Ltd.'s behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or it believes that the disclosure will further an investigation of suspected or actual illegal activities.

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We contractually require agents, service providers, and affiliates who may process personal data related to the Services to provide the same level of protections for personal data as required under the Principles

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Additional Disclosures. We may also disclose Customer Data (including any personal data), where otherwise required by law.

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Notebook Assessment Services Ltd. aims to safeguard and protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss, and Notebook Assessment Services Ltd. utilizes and maintains certain reasonable processes, systems, and technologies to do so. However, you acknowledge that no environment is completely secure or error-free, and that these processes, systems, and technologies utilised and maintained by Notebook Assessment Services Ltd. are subject to compromise. Accordingly, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Retention of Your Personal Data

We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected. However, in some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

In specific circumstances, we may also retain your personal data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

External Links

The Sites may contain links to third party sites. Since Notebook Assessment Services Ltd. does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third party sites. This Policy applies solely to personal data collected by our Sites or in the course of our business activities.

Your Rights

Subject to applicable law, you may have some or all of the following rights available to you in respect of your personal data

to obtain a copy of your personal data together with information about how and on what basis that personal data is processed;

to rectify inaccurate personal data (including the right to have incomplete personal data completed);

to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);

to restrict processing of your personal data under certain circumstances

to port your data in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;

to withdraw your consent to our processing of your personal data (where that processing is based on your consent); and to obtain, or see a copy of the appropriate safeguards under which your personal data is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object, on grounds relating to your particular situation, at any time to any processing of your personal data for which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent) or to perform a contract with you.

You also have the right to lodge a complaint with your local supervisory authority for data protection.

In relation to all of these rights, please contact us at privacy@tcpartnership.ac.uk Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.

If you contact us regarding Customer Data for which we are a data processor, we will attempt to refer your request to the relevant Customer, and data controller for your personal data.

Contact information

If you have any questions in relation to this Notice, please contact us at:

By email - privacy@tcpartnership.ac.uk

By post – The Data Controller, 14b, Sunrise Business Park, Higher Shaftesbury Rd, Blandford, DT11 8ST

By phone – 01258 457091